Refund and Cancellation Policy
Understand your options before you book. We aim to be fair and transparent.
Last updated: June 2026
This policy applies to all direct bookings made at theembassy.in and through our front desk. For bookings made through OTAs (MakeMyTrip, Goibibo, Booking.com,Expedia, Aiosell, etc.), the respective OTA's cancellation terms apply for the advance/deposit paid to them; the Hotel's policy applies to any charges payable directly.
Quick Reference
| Cancellation Timing | Refund | Status |
|---|
| More than 72 hours before check-in |
100% of advance paid |
Full Refund |
| 24 – 72 hours before check-in |
50% of advance paid |
Partial Refund |
| Less than 24 hours before check-in |
No refund on advance |
No Refund |
| No-show (no check-in, no cancellation) |
No refund; 1 night retention |
No Refund |
| Early check-out |
No refund for unused nights |
No Refund |
| Cancellation by Hotel |
100% refund within 5–7 business days |
Full Refund |
1. How to Cancel a Booking
- Send a cancellation request to info@theembassy.in with your booking reference number, name, and check-in date.
- Alternatively, call our front desk directly. The timestamp of your email or call will be used to determine the cancellation window.
- Verbal cancellations at the property must be confirmed in writing by the front desk team.
2. Cancellation by Guest — Direct Bookings
- More than 72 hours before check-in: Full refund of the advance paid, less any payment gateway transaction charges (typically 1.5–2%).
- 24 to 72 hours before check-in: 50% of the advance paid will be refunded. The balance is retained as a cancellation fee.
- Less than 24 hours before check-in: No refund will be provided. The full advance amount will be retained.
3. No-Show Policy
- If a guest does not check in on the reserved date and has not communicated a cancellation, the booking is treated as a No-Show.
- For No-Show bookings, the advance/deposit is forfeited entirely, and the equivalent of one night's tariff will be charged.
4. Early Check-Out
- Guests who check out before their confirmed departure date will not be entitled to a refund for the unused nights.
- The Hotel will charge for all confirmed nights.
5. Long-Stay / PG / Monthly Guests
- Monthly accommodation agreements require a minimum notice period of 15 days before vacating the premises.
- Security deposits will be refunded within 7 business days after check-out, after deducting any outstanding dues, unpaid utility charges, or damage costs.
- No refund is applicable for any partially consumed month unless agreed in writing at the time of booking.
6. Cancellation by The Hotel
- In the unlikely event the Hotel needs to cancel a confirmed booking, we will notify you at the earliest possible time.
- A full refund of all amounts paid will be processed within 5–7 business days.
7. Refund Processing
- UPI / Paytm: Credited to source account within 5–7 business days of cancellation confirmation.
- Credit/Debit Card: 7–10 business days depending on the issuing bank.
- Cash: Refunded in cash at the property or via bank transfer (NEFT/IMPS).
- Payment gateway charges are non-refundable.
8. Non-Refundable Bookings
Certain promotional rates may be offered at a non-refundable price. These will be clearly marked as Non-Refundable at the time of booking. No refund will be provided under any circumstance.
9. Amendments to Bookings
- Date changes are allowed up to 48 hours before check-in, subject to availability and tariff difference.
- Amendments requested less than 48 hours before check-in will be treated as a cancellation and re-booking.
10. Exceptions
The Hotel may, at its sole discretion, waive cancellation charges in genuine emergency situations (medical emergencies, bereavement) upon receipt of appropriate documentation.
11. Contact
The Embassy Inn — Front Desk
Gachibowli, Hyderabad – 500032
Email: info@theembassy.in